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FAQs

What foods do you recommend for beautiful skin?

First off, Real Whole Foods that are not processed nor have preservatives. Fresh, local organic food are always best. A few favorites for glowing skin are salmon, avocado, spinach, orange, grapefruit, beet, carrot, kale, lemons, blueberries, oysters, walnut, and tomatoes. You will find many of these foods in our products by design.

Are your skin care products organic?

Yes! We take a lot of time and care to source our products from suppliers that are USDA certified organic. We take what we feed our skin just as serious as what we feed our bodies! We are working on getting certified USDA organic ourselves.

Why is everything packaged in glass?

We package our products in amber glass to protect the therapeutic properties of the product from sun exposure. We also do not like to contribute more trash in the world, and the jars are fun to upcycle or you can recycle them. We also do not like plastic or metal containers that can contain harmful toxins, who needs that in their life? So in short, we are not going to make a toxic free product and shove it in a plastic tube or jar that ends up in a landfill or the ocean for the rest of its life. We also choose not to package in an outer box as we think this is wasteful as well.

What is Oil cleansing?

Modern society has taught us that oil is bad for our skin and must be stripped away by harsh chemical laden products. This is wrong! All this does is send your skin into a vicious cycle of being dried out and tight followed by too oily, as your skin tries to balance itself by producing more oil. Oil is naturally occurring on our skin and is a benefit, as it protects, heals and moisturizes. So the basic idea behind oil cleansing is the oil you massage into your skin will dissolve the hardened dirty oil that has plugged up your pores, this is the stuff that causes blemishes, pimples, and cysts. By using the warm cloth in combo with the facial oil you are steaming open the pores, which will allow you to wipe away the impurities.

Is Oil Cleansing good for acne?

Absolutely! Oil cleansing is gentle, cleansing and healing for all skin types. Most acne store-bought washes are toxic and way too harsh to use on the skin causing more flare-ups and breakouts! Eeek! Oil Cleansing will gently remove the hardened oil in your pores slowly clearing your skin. Note: be patient when you first start oil cleansing, your face is detoxing from all the toxins it has been exposed to over the years and it may take up to two weeks to completely do so. It will be worth the wait!

Why is my skin breaking out after starting to oil cleanse?

Some people have great results from day one, some people it may take a bit longer. Do not worry, this is totally normal while your skin is detoxing from all the chemicals it has been exposed to over the years. Just keep it up and within 2 weeks your skin should be glowing and beautiful!

Are your products cruelty-free?

Yes! Zero animal testing happens around here, as we only use natural plant-derived ingredients which never require animal testing! Plus we love them too much:)

Do any of your products contain gluten?

All of our products are produced with zero gluten in our manufacturing facility. Our founder is reversing MS with a clean eating lifestyle that has eliminated gluten. We take great precautions in our manufacturing processes to be gluten free on our end. Having said that, we can NOT guarantee all of our suppliers are operating in certified gluten-free facilities at this time, so if you are allergic to gluten you should be aware of that. In the future, we look forward to being certified gluten free by using only suppliers that have been certified gluten free. Goals!

What does preservative free mean?

Almost all beauty products on the shelves today contain chemical preservatives so they can remain shelf stable for very long periods of time. This is not natural nor good for your skin. We use zero preservatives making our products fresh and natural, meaning our products will spoil at some point. That's a good thing. Think about it, just like fresh fruit and veg will spoil after some time. All our products are marked with a Best if Used by date, usually 6-12 month time frame. We also sell in smaller jars and bottles to help ensure a fresh product, we do not like waste around here!

Where are your products made?

In the good ole USA! More specifically in beautiful Charleston, SC.

Should I use the cleansing oil once or more a day?

We recommend oil cleansing once at night, as it is a great makeup remover as well. Followed by our Probiotic Toner and Nourishing Facial Cream. Morning you can simply rinse off with water and or a fresh spray of Probiotic toner to start the day, avoid soap! Your skin is going to become more and more balanced as you continue this new routine and we promise you will love your new skin.

Why does my body butter have a different consistency this order?

As with all natural products, nature can vary so our supply will vary. We also make in small artisanal batches to control the quality. Not to mention weather can play a big part, sometimes in shipping your body butter may get heated up and melt, depending on where you live and the season, and then harden again when cooled. This is normal, just like the coconut oil in your kitchen, it will change with the weather. We recommend storing in a cool place.

Do you offer samples?

We do not sell samples at this time, not sure if we will or not in the future. However, we will include samples as little surprises in some orders!

How do I change or cancel my order?

Once you submit your order online it goes into automatic mode and our team starts to prepare your order. Please be sure to double check your order before submitting as we will be unable to edit it.

What is your return policy?

We accept new, unopened returns within 30 days. You can read more here.

Help, my product arrived broken!

Oh no! We are sorry to hear your product was damaged in transit, please contact us at hello@bewellcompany.com and we are happy to assist you in getting a replacement.

Are you sold in any retail locations?

Not yet, stay tuned:) We will update as things progress.

What do you charge for shipping?

The best way to calculate shipping is to add the item(s) you would like to your cart and click on "Checkout." After entering your mailing address you’ll be able to choose a shipping method to find out how much shipping is.

Why use oil on oily skin?

Good question! When you have oily skin, your skin is crying out that it needs more hydration! The glands in your skin will produce MORE oil trying to balance your skin's moisture. That extra oil can clog your pores as well.

By using an oil, your skin will quickly realize that moisture is on the way and begin to back off on their own production of oil. This is called balancing your skin, getting it back to its natural state without all the harsh chemicals from other products that continue to mess up your skin's balance.

Are your products GMO-free?

We check with all our suppliers that they source non-GMO ingredients. Super important in the food we eat and the products we feed our skin!

Can I use these products during my pregnancy?

First off, always check with your doctor before using any product while pregnant. Second. With that said, some herbalists say to avoid pure essential oils while pregnant, however, our oils are blended into the products in amounts that are small enough it is not the same. Always do your research!

What are your expiration dates?

We label each product with a sticker the day it is born with a best if used by date. Usually, this is between 6-12 months, after all, we are a natural preservative-free product.

Are your products Vegan?

Some of our products are Vegan! The Masks, Toners, Exfoliator and Cleansing Oil are vegan. The Butters, Creams, Lip Balms & Salve have organic beeswax in them and are not vegan.

Can I use your Body Butter on my face?

We do not recommend it, as the skin on the face is much more delicate, although plenty of people do. Our Body Butters contain Cocoa and Shea Butter, Cacao can clog pores of some people with sensitive skin, Shea is non-comedogenic.

I am a Blogger and would like to rep your products!

Awesome! We love making new friends, please email us at hello@bewellcompany and let us know a little bit about you!

How often should I moisturize my face?

Probably more than you think! Most people only apply moisturizer after they feel dry, which means your skin is already dehydrated. The best times to apply moisturizer are after you bathe, shave or exfoliate. We recommend at least twice a day, morning and night.

What is Toner and why do I need it?

Toners can greatly improve your skin's appearance. Our Probiotic Toners are loaded with so many beneficial ingredients your skin will gobble up, like rose water and kombucha. Your skin will thank you with smooth radiant skin. Avoid all toners with alcohol! It should feel good on your skin and not leave any sort of film. The purpose is to replenish and nourish the skin after cleansing. Our Probiotic Toner will feed your skin, hydrate, sooth and enhance the overall appearance and reduce pore size. Great used after a facial cleansing or for a quick spray pick me up during the day!